Here’s my experience. I ordered a restore CD and paid $21. CD arrived safely, but not readable. So I called Gateway asking for a replacement, Gateway customer rep. insisted that I cannot get a refund. I said ‘I don’t want a refund, I just want a replacement’ - Then this woman said ‘If you’ll shut the ‘hell’ up I can pass you over to level two’ - I’m like - WHOA??? Before I even said a word, this woman put me on hold and passed me to level two. So I waited and 30 minutes later, this line died and I lost contact all together. Tried calling again, a guy name Bill answered the phone and I mentioned my previous call. But no ‘how can I help you’ follow-up from Bill. Instead, he also insisted that I cannot get reimbursement. I don’t want the money! Arg! What’s wrong with these people. So I finally gave up. 
Categorized | Bad Service
GATEWAY COMPUTERS - The worst customer service
Posted on 27 October 2008
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December 8th, 2008 at 2:46 pm
I am using Gateway Tablet PC, actually I was trying to use x 1 year. Vista is not friendly with my Electronical Medical Record program and I am loosing information, while Gateway answers me with the same automatic response that I read above. “Sorry for inconvenience” bla-bla-bla, we provide excellent technical support.
“We can not downgrade from Vista”. One can downgrade from something good, working which is not the case.
When I was purchasing Tablet they suggested either or OS, now they can’t downgrade a degenerate OS. Even for $$. And if I do myself they won’t support.
Please, e-mail me when class action will be in power, I’ll fly toiCa or Il or Tx and provide my own records and say a word about this lousy company, not standing for it’s product, quality of which is a separate critical talk.
Without ability to run Elect Med Record this Tablet PC is a worthless junk of $ 200 value, while it cost was near $ 2000.