Hello,

I am writing this letter to share my experience in ordering a limousine.
I was a customer of  Executive Pathway Transportation Services.  (3588 N Military Hwy Norfolk, VA 23518 - (757) 461-1331) That was my first and last time with this company. They left me unsatisfied, confused, and completely ruined my birthday.
I wanted to order a limo for my birthday party. So, I called Executive Pathway Transportation Services and ordered the car from 6 to 8 o’clock for Saturday night. I paid in full.
Then I invited all my guests to be at my house by 6. It’s really hard to describe my confusion, when I received a call from the company after 6 o’clock on Friday night, and they told me that they were going to cancel my reservation without any explanation. I didn’t know what to do. It was too late to call any other company. I asked the operator if they could do something to make it work, and she said that all they could do was to schedule the limo to come to my house at 5:30 and to bring us home around 9. I didn’t have a choice, not all of my friends could come an hour earlier, but that was fine. And on Saturday night the limousine came at.. 4:30 and the driver said that he will leave at 5 no matter what! He didn’t want to wait for anybody, so we had to pay him extra just to wait for my friends (to wait for the time we agreed upon). I was really nervous,
they canceled my reservation at 6 but told me that the car would be leaving at 5:30, and the driver didn’t want to wait till 5:30…
And this is what happened next. On the way home the driver stopped the car in a middle of the highway, in a place where there was no emergence stopping line. No warnings, he just stopped the car. All my girls and I were really scared. It was around 9 o’clock, it was raining, and the cars could hit us at any time. There was no emergency; he wanted to fix the music, risking our safety.
Nervous, scared I tried to calm the girls down. When we came home one of my friends tried to get some explanation of what happened, but the driver was so rude, he didn’t seem to care at all, he told us to do whatever we wanted about that and left.
When I got into the house, I realized that I had left my camcorder in the limo, I called the driver, but he said that he didn’t have anything in the car. He was very impolite and didn’t want to talk at all.
When I called the company, the owner told me, that he basically could do nothing. I waited while he talked to the driver, but it didn’t change a thing. I had received no apologies, nothing. However, the owner promised to contact me, which he never did.
It just seems to me, that the company doesn’t care about their customers at all. I do not recommend ordering their services.

Thank you for your time,
Tamara