Terrible service. Does not respond to emails or calls after you have sent money. No receipts, not itinerary and small claims court to get money back 

I could not believe when I got online an I saw this on another review site, posted only a few months ago “In planning our trip to Alaska, Stephanie Porter was fantastic! But as time went on, and we had to ask for receipts, she sent these receipts on letter head from the cruise ship company.” 

We also asked for receipts for well over 2 months. I emailed and called continually, but no reply. Finally I received an email that said, “Have you tried to reach me? This is the first I have heard from you. I just tried to call your number and received a busy tone. Please call me today, I will be in all day. If I do not answer, leave a message and I will return your call.” I find this VERY funny since I work IT for a living and my email was being sent through to everyone else fine, and no on else had an issue calling my number? Plus I have call waiting and voice mail, you would NEVER get a busy tone. 

When I finally talked to her again, I was very nice and acted like it was no big deal. Once again asked for a receipt, she PROMISED it would be in my email in a few days. Once again I waited weeks and began to email and call again. Same deal, no reply, no call back, no answer. So I left a very to the point voice mail saying that I was sick of it and this was unacceptable. OH MY GOODNESS, a call back within 10 minutes telling me MY ACTIONS AND TONE were unacceptable….. 

“Hi its Stephanie, I guess I can appreciate your frustration but I don’t appreciate your tone. And if you would like me to refund you money I would be happy to do that. It is just not the way that I operate, I get great deals and try to get stuff to people, especially … third world countries that can be difficult to get that stuff out. So I don’t think this is a good situation for me to be in… so why don’t you let me know how to get this money back to you and you guys can go from there.” 

Not a good situation for HER to be in huh? How is needing to send a receipt not a good situation for a travel agent to be in? Aren’t they supposed to send you receipts, aren’t they supposed to work with you? I think we were the ones on the bad situation. ANYWAY, I ask for a refund and have been told it would be taken care of within a couple days, then one more reply that says, sorry didnt have time this week, will take care of it next week. Now it has been three weeks and once again, no replies or calls. I am now taking this to a lawyer and to small claims court to get my money back. DO NOT USE TRAVEL NEGOTIATORS